General Support Script

Greeting

Hi there! 👋
Thanks for contacting [Your Company]. How can I assist you today?

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Acknowledging the Issue

I understand the issue you’re experiencing and I’m here to help. Let me look into this right away for you.

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Escalation Script

I appreciate your patience. To make sure this gets resolved correctly, I’m escalating it to our [Team Name]. You’ll hear from us shortly via [email/phone/chat].

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Closing Message

Is there anything else I can help you with today? If not, thank you for reaching out and have a great day ahead! 😊

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